Refund and Cancellation Policy
How cancelling and refunds work for ListDolly listings and plans.
Last updated: 2026-10-27
This policy explains how to cancel, when you can get a refund, and what happens to your listings and reels afterwards. All prices are in US dollars. To ask for a refund, email support@listdolly.com from the address on your account.
Cancelling a plan
You can cancel a Starter or Pro plan at any time from Billing → Manage billing in your account.
- Cancelling stops the next renewal. You keep your plan until the end of the period you already paid for.
- After the paid period ends, you have 30 days to use any listings you have left and to download your reels.
- Cancelling on its own does not refund the current period. If you want money back for the current period, ask for a refund (see below).
What a refund does
A refund always cancels the purchase it applies to. We do not refund part of a plan and leave the plan running.
When we refund:
- A plan: the plan ends immediately, not at the end of the period, and the 30-day period described above does not apply. Listings you have left from that plan, including rolled-over ones, are removed. Your brand kits become read-only.
- A one-listing purchase or an extra listing: that listing is removed if you haven't used it.
- Reels you already made stay downloadable, but you can no longer edit them or change their stage.
Refunds go back to your original payment method. Your bank usually shows them within 5–10 business days.
How much we refund
We base every refund on the amount you actually paid, after any discount.
| Purchase | Refund |
|---|---|
| One listing or extra listing, not used yet | The full amount |
| One listing or extra listing, already generated | We review the request. If the reels didn't work as described, we refund in full. |
| Monthly plan | The share of this month's listings you haven't used. If you used none, the full amount. Rolled-over listings are not counted. |
| Annual plan | What you paid, minus each full month already used at the monthly price, minus the part of the current month you used at the monthly price. This takes back the annual discount for the months you used. |
A few more rules:
- Only the most recent payment of a plan can be refunded. Earlier periods that have ended can't be.
- Extra listings bought for a plan are refunded together with that plan. If you get a plan refund, any extra listings for that plan that you haven't used are refunded in full at the same time.
- Listings that are generating can't be refunded until they finish, usually within a few minutes. We'll process the refund right after.
When you don't need a refund
- Failed generations are free. If fewer than 5 camera shots come out for a listing, the listing goes back to your balance automatically and the good shots stay.
- Swapping a photo for a failed shot is free. It never uses another listing.
Chargebacks
Please contact us before disputing a charge with your bank. We usually resolve refund requests within two business days.
If you open a dispute or chargeback, we treat it as a full refund request. The purchase is cancelled immediately and the listings from it are removed, as described above. If the dispute is later decided in our favor, the purchase stays cancelled. You can buy or subscribe again at any time.
Contact
Email support@listdolly.com. Include the email on your account and, if you have it, the receipt or invoice number.